Support

You can always reach out us via email service.europe@starcharge.com. Besides that you can also submit the issue report form below. Each of your email will be converted into a ticket in our system. Our supporters will support you within 48h.

In urgent situations, please feel free to directly contact our regional support team using the phone numbers listed below. While we strive to provide prompt assistance, response times may vary depending on current workload.

Issue report:

This info helps us to allocate the ticket to local supporter.
You can find the "SN" number on the nameplate on charger.
The more details you provide, the faster we can figure out the root cause.
https://starchargecom-my.sharepoint.com/:f:/g/personal/r_yi_starcharge_com/Etw9sfh0VwtCngiz2YVmxsYB84Rt5yjUXiJ9zyyiBhItjw
  • Urgent Hotline (9:00 - 17:00)
  • Nordic: +47-90013999
  • Türkiye: +90-5421160980; +90-5300777459
  • East Europe: +48-734601732
  • Germany, Austria, Swiss: +49-1726065703
  • France, Belgium, Netherland: +33-682585136
  • Spain, Portugal: +351-929445974
  • UK: +44 7928 273198
  • Italy, Greece: +39-3516173237