Webinar & General Knowledge
Webinar
Webinar_21052024: Charger maintenance and Q&A
Dear all,
In order to effectively share maintenance experience and communicate with our customers and service partners, we are pleased to invite you to this webinar on charger product maintenance and Q&A. In the future, we will regularly organize similar online webinars to enhance customers’ understanding of our charger products.
In the webniar at 14:00 CET on Mar.21,2024, we will talk about following points:
- explaination of the options in web config pages (30 mins)
- common troubleshooting (30 mins)
- Q&A (30 mins)
The webinar will be held with Microsoft Teams.
Webinar_11072024: Log analysis and guidance for onsite maintenance
Dear all,
In order to effectively share maintenance experience and communicate with our customers and service partners, we are pleased to invite you to our second webinar on “charger log analysis and guidance for onsite maintenance”. In the future, we will regularly organize similar online webinars to enhance customers’ understanding of our charger products.
In the webniar at 14:00 CET on July.11,2024, we will talk about following points:
- Charger log analysis (45 mins)
- Guidance for onsite maintenance (30 mins)
- Q&A (15 mins)
The webinar will be held with Microsoft Teams.
Do, 11. Juli 2024 14:00 – 15:30 (CEST)
General Knowledge
DC charging quick guide: introduce the difference between AC and DC fast charging; what Types of DC Fast Charging are there; factors that affect DC charging speed.
Power module distribution principle in DC chargers of StarCharge:
Firmware Update
How to update DC chargers: explain 2 firmware update methods for DC chargers: OTA update and manually flashing control boards
Log File Analysis
Vendor error code and stop reason list 0312024:
StarCharge_VendorErrorCode & StopReason_03122024 (95 downloads )
DC charger log analysis:
AC charger [Aurora] log analysis:
AC charger [Saturn] log analysis: